Building AI applications and reliable infrastructure

Network visibility across six global data centers

I architected and operated a packet-capture and network-observability ecosystem indexing 9 TB per hour across six global data centers. I owned the lifecycle of more than 240 network tap and aggregation devices, from evaluation and architecture through deployment and migration.

As a final escalation point for critical incidents, I worked across application, network, platform, and security teams to turn ambiguous symptoms into actionable findings. That work helped reduce critical-incident resolution time by approximately 80% while sustaining 99.9%+ availability.

Enterprise AIOps evaluations and customer enablement

I owned 15+ Fortune 1000 technical engagements spanning discovery, qualification, architecture, demonstrations, proofs of concept, implementation, and enablement. I mapped workflows, established evaluation criteria, and built parsers, API integrations, and telemetry pipelines.

I authored proposals and statements of work, trained more than 200 customer stakeholders, and contributed to a 40% increase in enterprise deployments. The through line was helping customers understand what the technology could do for their operations and how to put it to work.

Technology and institutional relationships at national scale

I combined presales work, technology leadership, and high-touch relationships with admissions leaders during growth from 346 to 615 member institutions. The work required balancing individual institutional needs with a shared national platform.

I led infrastructure and service-delivery strategy, managed operational and project budgets exceeding $10 million, and represented the organization at national higher-education conferences. This experience continues to shape how I listen, explain tradeoffs, and steward consequential client relationships.