Privacy Policy

Effective Date: May 31, 2026 · Last Updated: May 31, 2026

1. Introduction / About Us

Apex Integration ("Apex", "we", "us", or "our"), a service of Grid Logic LLC, is a California-based consulting practice specializing in AI-driven workflow automation and system integration for small and mid-size businesses, primarily serving the East Bay region of California.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

• Visit our website https://www.apex-ai.net
• Submit our "Get Started" intake form or request a consultation
• Schedule a meeting with us, or otherwise communicate with us
• Engage us as a client

It also addresses our role concerning data we process on behalf of the clients we serve. Please read this policy carefully. If you do not agree with it, please do not use our website or Services.

2. Scope of This Policy

This Privacy Policy applies to information we collect through our website, our intake and scheduling tools, and our sales, marketing, and client-engagement activities.

This policy does not govern the data-processing practices within the workflows, integrations, or systems we build for our clients. For those solutions, our client acts as the "Business" (under the CCPA/CPRA) or "Data Controller", and we typically act as a "Service Provider" or "Data Processor", processing data only according to our written agreement with that client.

3. Information We Collect

Information You Provide Directly

• Contact Information: Your name, email address, and/or phone number when you submit the intake form, request a consultation, or communicate with us.
• Business Information: Business name and location (street, city, ZIP) you provide on the intake form.
• Intake / Audit Responses: The answers you give to our intake questions, including the number of people in your business, the primary problem or goal you wish to address, and whether you have in-house, outsourced, or no IT support.
• Referral Code: A referral code you enter, if any, used to administer our referral program.
• Project Information: Details about your business needs and requirements shared while discussing potential Services.
• Communication Records: Records and copies of your correspondence if you contact us.

Information Collected Automatically

• Submission Metadata: With each intake submission we store technical context such as your browser user-agent string, the page URL, and a campaign/source parameter (for example, which QR code or link you arrived from) so we can understand which outreach is effective.
• Log and Usage Data: IP address, browser type and version, pages visited, and the time and date of your visit.
• Cookies and Similar Technologies: We and our analytics providers may use cookies or similar technologies to understand site usage. You can control cookies through your browser settings.

Information We Process on Behalf of Clients (as a Service Provider)

When delivering Services, we may process data controlled by our clients, including business data required for integration workflows, content provided for AI analysis or automation, and other data types defined in our specific client agreements. We process such data only as instructed by the client and as permitted by our agreement.

4. How We Use Your Information

To Provide and Manage Our Services

• Respond to inquiries and fulfill requests for consultations or information
• Review and qualify intake submissions, and route them by service area
• Schedule and conduct consultations
• Negotiate, enter into, and manage client agreements and deliver our Services
• Administer our referral program

To Communicate With You

• Send administrative messages, follow-ups, and responses to your inquiry
• Send marketing communications where you have consented or as otherwise permitted by law (you can opt out at any time)

To Improve and Secure Our Business

• Understand how visitors use our website and which outreach campaigns are effective
• Maintain the security and integrity of our systems and prevent fraud or abuse
• Comply with legal obligations and enforce our agreements

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area or the United Kingdom, our legal bases include: contract performance (to respond to and provide services you request), legitimate interests (to operate, improve, and secure our business), consent (for marketing and optional features, which you may withdraw at any time), and legal obligation.

6. How We Share Your Information

We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. We may disclose information in the following circumstances:

• With Service Providers who perform services on our behalf, including:
  • Cloud hosting and database providers (Google Firebase / Google Cloud Platform, where intake submissions are stored)
  • Scheduling tools (such as Calendly, used to book consultations)
  • Email delivery and customer-relationship tools
  • Analytics providers
• As Directed by Clients: Client-controlled data only as instructed within our service-agreement scope.
• For Legal Reasons: When required by law, subpoena, or legal process, or to protect rights, safety, and security.
• Business Transfers: In connection with a merger, acquisition, or asset sale, subject to confidentiality protections.
• With Your Consent: Any other sharing is done only with your consent.

7. Data Security

We implement reasonable security measures including encryption of data in transit and at rest (our intake data is stored in Google Cloud / Firestore, which encrypts data at rest), access controls and authentication requirements, and least-privilege access to lead data. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security.

8. Data Retention

• Intake and Lead Data: Retained while we are evaluating or pursuing a potential engagement and for a reasonable period afterward for follow-up and record-keeping, unless you request deletion sooner.
• Client and Engagement Records: Retained for the duration of the engagement and as required by law (for example, tax and accounting records are typically kept for up to 7 years).
• Marketing Data: Until you opt out or we no longer have a legitimate business need.
• Client-Controlled Data: Handled according to the terms of our agreement with that client.
• Analytics Data: Typically retained in aggregated or anonymized form.

9. Your Privacy Rights

California Residents (CCPA/CPRA)

• Right to Know / Access the personal information we have collected about you
• Right to Delete your personal information
• Right to Correct inaccurate personal information
• Right to Opt Out of Sale/Sharing: We do not sell or share your personal information, so no opt-out is necessary
• Right to Non-Discrimination for exercising your rights

European / UK Users (GDPR)

• Rights of access, rectification, erasure, restriction, data portability, and objection, and the right to withdraw consent

10. Children's Privacy

Our website and Services are intended for businesses and the adults who represent them. They are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, please contact us and we will delete it.

11. Third-Party Links and Services

Our website and scheduling tools may link to or rely on third-party services (such as Calendly). This Privacy Policy does not apply to those third parties, and we encourage you to review their own privacy policies.

12. International Data Transfers

We operate in the United States, and information we collect is processed and stored in the United States. If you access our Services from outside the United States, you understand that your information may be transferred to and processed in the United States, where data-protection laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last Updated" date above. Material changes may be communicated by additional means where appropriate. Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

Apex Integration, a service of Grid Logic LLC
Contra Costa County, California
Privacy inquiries: contact@apex-ai.net
General: contact@apex-ai.net
Website: www.apex-ai.net

For privacy-related inquiries, data-subject requests, or concerns about our practices, please contact us using the information above.